Terms & Conditions

1.1 These Terms and Conditions ("Terms") apply to all purchases made by consumers on drobeluggage.com (the "Website"). The Website is operated by Drobe AS, Org. No. 932 052 180 MVA, Sognsveien 118C, 0860 Oslo, Norway ("Drobe", "we", "our").

You can reach us by:
• Email: support@drobeluggage.com
• Post: Drobe AS, Sognsveien 118C, 0860 Oslo, Norway

We will contact you at the email address you give with your order, so please make sure it is correct.

1.2 You can review and change the items in your cart and your details at any time before you press "Place Order". By placing an order you accept these Terms. Our Privacy Policy explains how we handle your personal data, and our Warranty explains our lifetime guarantee against manufacturing defects.

1.3 After you place your order, we send you an order confirmation by email. The contract between you and Drobe is concluded when we send that confirmation. If we cannot fulfil your order, we will tell you by email and refund the full amount you paid.

2.1 We aim to describe our products accurately. Colours and finishes can look slightly different on different screens, and small variations between production batches can occur.

2.2 If a product you ordered becomes unavailable, we will tell you as soon as possible and refund any amount you have paid for it.

2.3 We may change or discontinue products at any time. This does not affect orders we have already confirmed.

2.4 We may end promotional offers at any time. If a product is shown at an obviously incorrect price because of an error, we will contact you before dispatch, and you can choose to cancel the order for a full refund.

3.1 All prices are shown in euro (EUR) and include VAT where it applies.

3.2 We ship DDP (Delivered Duty Paid). Import duties and taxes for your destination are paid by Drobe, so you will not be asked to pay anything when your order is delivered.

3.3 You can pay with major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal and Link, and in some countries with Klarna. Payments are encrypted and processed by our payment providers.

3.4 Payment is taken when you place your order. If your order is cancelled or cannot be fulfilled, the full amount is refunded to your original payment method.

3.5 We may cancel an order that our fraud prevention systems flag as suspicious. If we do, we will tell you and refund any payment.

4.1 We deliver to the countries that can be selected at checkout. Any shipping cost is shown at checkout before you pay.

4.2 Every Drobe trunk is built to order in Oslo. The current build time is shown on the product page and in your order confirmation, and your estimated delivery window is shown in your Members account. Delivery estimates are our best estimate based on current production. If we expect a delay, we will tell you by email, and you may cancel the order for a full refund if you no longer wish to wait.

4.3 When your order is dispatched, you will receive a tracking link by email.

4.4 Risk in the goods passes to you when they are delivered. Please check your parcel on arrival. If it is visibly damaged, it helps if you note this with the courier and tell us as soon as possible. This does not limit your statutory rights.

4.5 We deliver to physical addresses only and may decline orders to PO boxes or freight forwarding addresses.

5.1 You can cancel your order at any time before it is dispatched by emailing support@drobeluggage.com with your order number. We will refund the full amount.

5.2 You also have the right to withdraw from your purchase within 14 days of the day you, or someone you name, receive the goods, without giving any reason. To use this right, tell us clearly within those 14 days, by email to support@drobeluggage.com or by using the form below.

5.3 After you notify us, we will send you return instructions. Please send the goods back to us without undue delay, and no later than 14 days after you notified us.

5.4 We will refund everything you paid, including the original standard delivery cost, within 14 days of receiving your notice. We may wait to refund until we have received the goods back or you have shown that you have sent them. We use the same payment method you used, unless we agree otherwise.

5.5 You may examine the goods as you would in a shop. If their value is reduced because they were handled beyond what is needed to check their nature, characteristics and function, we may deduct that reduction in value from your refund.

5.6 Withdrawal form. If you wish to withdraw, you can copy and complete this text and email it to us:

To Drobe AS, Sognsveien 118C, 0860 Oslo, Norway, support@drobeluggage.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods: ___
Ordered on ___ / received on ___
Order number: ___
Name: ___
Address: ___
Date: ___

6.1 If a product has a defect, you have the rights set out in the Norwegian Consumer Purchases Act (forbrukerkjøpsloven) and in the consumer law of the country where you live. You can complain within a reasonable time after you discover the defect, and no later than two years after you received the goods, or five years for goods or parts intended to last considerably longer.

6.2 In addition to these rights, every Drobe trunk comes with our lifetime guarantee against manufacturing defects, described on our Warranty page. To make a complaint or a guarantee claim, email support@drobeluggage.com with your order number and photos of the issue.

7.1 These Terms are governed by Norwegian law. This does not take away the protection you have under the mandatory consumer law of the country where you live.

7.2 If you are not happy with how we handle a matter, please contact us first, and we will do our best to resolve it. If we cannot agree, you can ask the Norwegian Consumer Council (Forbrukerrådet, forbrukerradet.no) for mediation. Consumers living in another European country can also get free help from the European Consumer Centre Norway (Forbruker Europa, forbrukereuropa.no).

Drobe AS · Org. 932 052 180 MVA · Sognsveien 118C, 0860 Oslo, Norway | support@drobeluggage.com